Call Center License Pakistan 2025 – Complete Application Guide
In Pakistan, many people work in call centers. These centers talk to customers from other countries and help with sales, support, and services. But now, the government has made a big change. From 2025, every call center must have a special license to run. This is called the Call Center License Pakistan rule.
This step is taken to stop fraud, control illegal activities, and make sure only legal businesses work in this field. Many companies were using call centers without permission, which caused big problems. That’s why the government is now being strict.
If you are running a call center or planning to start one, this new license is very important. It’s not just a piece of paper — it’s a legal requirement that protects your business and builds trust with clients, both in Pakistan and around the world.
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What is the Call Center License Decision?
The Call Center License Pakistan decision means that now, every company running a call center in Pakistan must get a license from the Pakistan Telecommunication Authority (PTA). Before this, many centers were working without registration. But now, no call center can operate legally without this license.
This rule applies to all types of call centers — whether they handle inbound calls (like customer support), outbound calls (like telemarketing), or international BPO services. The goal is to create a proper system where only genuine companies operate and misuse can be stopped.
The PTA is in charge of giving this license. They will also keep records and check that the call centers are following the rules. If any company doesn’t follow the new law, strict action will be taken — including shutting down the center or blocking its services.
Key Points of the Decision:
| Feature | Details |
|---|---|
| Authority | Pakistan Telecommunication Authority (PTA) |
| Mandatory From | 2025 |
| Applies To | Inbound, Outbound & International Call Centers |
| Purpose | Stop fraud, legalize operations, protect customer data |
| Penalty for No License | Business closure, service blocking, legal notice |
This step is also important for freelancers and small BPO startups, so they can work with legal safety and grow their businesses with confidence.
Why is the License Required Now?
The government decided to make the Call Center License Pakistan mandatory because of the rising number of fraud cases, illegal calls, and privacy violations. Many fake call centers were scamming people inside and outside the country. There was no tracking system, and it was hard to find out which companies were real or fake.
With this license, the PTA can now keep a record of every call center in the country. This helps in building a more secure telecom system, and it also protects people from getting cheated.
The license also ensures that international clients feel safe working with Pakistani call centers. It improves the reputation of the BPO industry and helps bring in more foreign investment.
Main Reasons for Requiring a License:
- Stop scam calls and fake telemarketers
- Make customer data handling safe and legal
- Control call center activities through proper tracking
- Boost confidence for international outsourcing
- Support clean growth in Pakistan’s IT & telecom sector
By applying for a Call Center License in Pakistan, companies show that they follow government rules and want to work transparently.
Who Needs to Get the License?
Every company or person running a call center in Pakistan—whether it’s big or small—now needs to get a license from PTA (Pakistan Telecommunication Authority). It doesn’t matter if they only work in Pakistan or also serve clients from other countries. If they make or receive calls using the internet or phone, they must be registered.
This rule applies to both:
| Type of Call Centers | License Required? |
|---|---|
| Domestic Call Centers (local use) | Yes |
| International Call Centers (BPO) | Yes |
| Freelancers offering call services | Yes |
| Small home-based setups | Yes |
Even freelancers and startups working from home or small offices must apply. The PTA wants every voice-based business to follow the same legal path.
Having a Call Center License Pakistan helps your business become trustworthy and legal, which is important for client satisfaction, data safety, and future growth.
How to Apply for Call Center License in Pakistan?
Getting a Call Center License in Pakistan is now an online process through the PTA DIRBS Portal. It’s easy if you follow each step properly.
Step-by-Step Process to Apply:
- Visit PTA DIRBS Portal:
Go to https://dirbs.pta.gov.pk and create an account. - Choose License Type:
Select “Class Value Added Services (CVAS)” under voice communication for Domestic or International Call Center. - Fill Application Form:
Add your company details, services, address, and contact info. - Attach Documents:
- CNIC of owner or director
- Company registration (SECP or local authority)
- Business NTN
- NOC from concerned department (if needed)
- Network diagram (simple sketch showing how your call setup works)
- Pay Application Fee:
Submit a PKR 5,000 non-refundable fee through bank challan or online banking. - Wait for Approval:
PTA will review your request and issue a license if everything is correct. This may take 1–2 weeks.
Summary Table:
| Requirement | Needed? |
|---|---|
| SECP/Local Company Registration | Yes |
| NTN (Tax Number) | Yes |
| CNIC of Owner/Representative | Yes |
| Application Fee (PKR 5,000) | Yes |
| Network Diagram | Yes |
| Internet/Bandwidth Details | Yes |
Getting this license is not just a rule now—it proves your business is secure, legal, and ready for growth.
Penalty for Not Having Call Center License in Pakistan
Running a call center without a valid license is now considered illegal in Pakistan. The PTA (Pakistan Telecommunication Authority) and other regulatory bodies have started strict actions against unregistered call centers.
What Happens If You Don’t Have a License?
If your call center operates without a license, the following actions may be taken:
- Heavy Fines: You may be fined up to Rs. 1 million or more depending on the case.
- Business Closure: Your call center can be sealed or permanently shut down.
- Legal Action: FIR can be registered, and criminal charges may be filed.
- PTA Blacklisting: Your business may be blacklisted from future registration.
- Seizure of Equipment: Laptops, servers, and other telecom gear may be confiscated.
Recent Action Example (July 2025):
In Lahore and Karachi, several illegal call centers were raided and sealed by authorities. FIRs were registered against owners who were running operations without PTA approval.
Why This Is Important:
This law aims to stop scam centers, fake customer support, and international frauds. Licensed businesses will now be trusted and allowed to grow with official PTA support.
So, it’s better to apply and get licensed rather than face legal and financial problems later.
Final Words
In 2025, getting a Call Center License Pakistan is not just a rule — it’s a smart step for every call center owner. It shows that your business is legal, trusted, and PTA approved. Without a license, you may face fines, raids, or even complete shutdown of your center.
Licensed call centers can:
- Work internationally and get legal VoIP routes
- Earn trust from foreign clients and Pakistani customers
- Apply for government projects
- Avoid legal problems and penalties
- Grow with support from PTA and PSEB
This license proves that your business is real and registered. It gives you peace of mind and helps you focus on growth.
In short, if you’re planning to start or run a call center in Pakistan, always begin with getting the Call Center License Pakistan. It’s your ticket to a legal, safe, and successful business journey.
